Planning of human resources in Shiraz Hyperstar department store using Discrete Event Simulation (DES) method

This research tries to identify simulation applications in human resources planning in order to investigating system's stability by specifying the optimum number of human resources. To meet the goals Shiraz Hyperstar department store is selected as a case study and two Discrete Event Simulation (DES) models has been designed for two story of the case study by analyzing the system's human resources status. The needed data were gathered by referring to the department store's site and after eliminating the outlier data and extracting appropriate distribution functions, the model was performed by Arena simulation software and the output data was analyzed. Finally current situation of system's human resources which are active in queue parts, were evaluated.

کلیدواژه ها:

Simulation ، Human Resources Planning (HRP) ، Discrete Event Simulation (DES)