Knowledge Management Strategies: A Business Process Framework  Fulltext 

[ Reza Eftekharzadeh ] - Ph. D. Computer Information Systems/Decision Sciences Department St. John’s University New York, USA

خلاصه مقاله:

The short history of knowledge management has shown that managers have had difficulty leveraging the knowledge assets of their firm because f misguided approaches and hurried excitement. Managing knowledge is a critical factor in a business' ability to create and maintain distinctive core competencies; unfortunately, doing so has become a major challenge. Organizations have always depended on knowledge and have always relied on innovative ideas and the knowledge of their employees for their competitive advantage. Many organizations are trying to improve the
generation and utilization of knowledge. The research on which the framework is based was motivated by several questions. What are the characteristics of explicitly codified knowledge and how should organizations think about managing it? What role should information technology play? How are organizational capabilities and information technology best integrated and applied to managing knowledge? What lessons have companies learned in these endeavors? These questions have to be addressed. The characteristics of explicit knowledge and its relationship to competitive advantage and knowledge about the design of information products will be defined. The purpose of the study is to identify general trends in KM practices across several organizational types in order to gain insight into why and how organizations are practicing the anagement of knowledge. Data was collected from different organizations and a chi-square testing was done to determine if there is a correlation among different KM strategy performances. The study reveals that there is a positive relationship between the KM processes and the KM performance. Also, it indicates that there is a strong correlation between a successful KM performance and a full support of executive directors. Resource allocation and leadership strategies play an important role for achieving organizational goals. This paper summarizes some empirical evidence about how KM is practiced in various types of organizations and presents a typology of the methodologies that are employed in various organizations

Knowledge Management: Implementation, Strategies, Performance, andCompetitive Advantage.