Comparing and Applying the Approach of Supply Chain in Electronic Services Management

With developing the use of digital systems, presentation of a large number of public services electronically is so prevailed. For supplying and producing electronic services in virtual space, various components and entities have relation to each other and compose a chain of components. Therefore, the approach of supply chain can also be used for supplying and producing electronic services. The main purpose of this paper includes applying the concept of supply chain in providing and managing electronic services. Furthermore, we propose the framework and structure of decision-making issues in electronic service supply chains (ESSC) based on comparing with decision-making issues in industrial supply chains (non-electronic services and goods) as well as classifying the approaches and solution methods of recognized issues in the area of electronic services supply chain

کلیدواژه ها:

Supply chain ، Electronic commerce ، Electronic services ، Supply chain Management ، Quality of service