SSCM: Service Supply Chain Management

Although service sector is expanding globally, service productivity does not grow as fast as the size and the role of this sector. It can be said that quality design and management issues such as Supply Chain Management (SCM) in the service sector is becoming increasingly important and this importance will continue to grow over this century. Service Supply Chain Management (SSCM) is an analogous systems approach that is especially suitable for delivering mobile services. In this paper, customer-supplier duality has been demonstrated precisely and different examples have been presented for different bidirectional levels of service supply chains. Major elements and impacts of SSCM have been addressed and its differences with manufacturing SCM have been highlighted. This paper implies that SCM in services is more complicated than in manufacturing. Major elements of SSCM which differentiate it from manufacturing have been emphasized as bidirectional supply chains, perishability and simultaneous management of both capacity and demand. It has been pointed out that SSCM could provide considerable benefits to service organizations, including flexibility in delivery, dynamic scheduling and process orientation.

کلیدواژه ها:

Service Supply Chain Management ، Customer ، Supplier ، bidirectional