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مقالات فارسیISIکنفرانسهاژورنالها

Employee-Organization relationship,OCB and Service quality

محل انتشار: اولین کنفرانس ملی مدیریت رفتار شهروندی سازمانی
سال انتشار: 1387
نوع سند: مقاله کنفرانسی
زبان: انگلیسی
مشاهده: 1,933

فایل این مقاله در 21 صفحه با فرمت PDF قابل دریافت می باشد

استخراج به نرم افزارهای پژوهشی:

لینک ثابت به این مقاله:
https://civilica.com/doc/115886

شناسه ملی سند علمی:

NCOCB01_030

تاریخ نمایه سازی: 10 خرداد 1390

چکیده مقاله:

This study proposes a model of customer-contact service employee management that examines organizational citizenship behaviors as critical links between aspects of the employee-organization relationship and customers’ perceptions of service quality. Also it examines the organizational factors that affect OCB

کلیدواژه ها:

Perceived organizational support ، Organizational identification ، Trust in manager ، Job satisfaction ، Contact employee ، Organizational citizenship behaviors ، Service quality ،

نویسندگان

Saeed Rezazadeh

Department of Management, University of Tehran, December ۲۰۰۸MS Students of Industrial Management of University of Tehran

Mohammad Bager Mostafalu

MS Students of Industrial Management of University of Tehran

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