Organizational Learning, Organizational Performance: Mediating role of Customer Relationship Management (CRM)(Case Study of Faratel Corporation)

This article Investigate the relationship between organizational learning (OL) and organizational performance (PL) with the role of customer relationship management (CRM). It reports on the findings from 250 personnel of Company and factory of Faratel Corporation in Iran. The questionnaires was used to the selection of the Company . Final Data obtained form both the structural equation and Smart PLS software and SPSS software was be applied for demographic analysis. The results are clearly depicting the confirmation of the relationship between theorganizational learning and the company s performance hypothesis.

کلیدواژه ها:

component ، Organizational Learning ، Customer Relation management ، Organizational Performance