Milan Hutyra - Associate Professor, VSB – Technical University of Ostrava, Czech Republic

Contribution describes the way of implementation of Quality Management System (QMS) according to ISO 9001 standard at VŠB – Technical University of Ostrava and the first practical experiences with its use. The implementation of QMS at the university was executed as three years project. The experiences from pilot project part (implementation of QMS at selected faculty) were utilized during following application project part (implementation of QMS at the rest of faculties and at the executive and administrative part of university). The effect of adopting ISO 9000 approach on quality of final products of university was not fully evaluate till date, but significant improvement of university culture was recognized.

quality management system, university, faculty