Olga Trofymova - PhD, Quality Centre, Ukraine & Maximilian Foedinger, MA, Austria

Nowadays, consultancy services are used by many companies. Each consultant, considering his background, has an individual approach to solve the tasks. Narrow specialised consultants try to solve the problem by using their approaches. This can work out quite well if all consultants at site have more or less the same specialisation. If a company has a more complex problem they generally use the services of some specialised consultants. In this case a company could be disoriented. Quality management system could not cover all processes of a modern organisation. There are also many other systems and models that try to give an answer and a solution how to improve the company’s results. It looks like a fashion bazaar and the problem is that companies could not charge any more which is the most effective and applicable. A possible way of solution is that consultants should not be bound to one approach, they should be more committed to the problem of the company and find the best way to increase results. The consultants have to integrate different systems and methods into a tailor-made solution for the clie nt.

Stakeholders, Key processes, Indicators, Problem area, Projects for improvement