Business Performance Management (BPM) is a series of processes and applications designed to optimize the execution of business strategy; indeed, organizations are discovering that BPM is more than just planning, budgeting, forecasting, consolidation, or scorecarding application-rather it is a common framework that underlays all above applications. Maintenance as an important process of organizations shall be covered by BPM. Through this paper, the modern meaning of BPM is sorted out, a four step process BPM framework is developed; furthermore the use of technology and tools in BPM is introduced in detail. Finally, future research topics are mentioned.

كلمات كليدي:

Business Performance Management – Maintenance - Framework - Business Intelligence - Scorecard/Dashboard