Job Quality and Turnover Intention among ICT Employees in Malaysia: Employees’ Affective Commitment as Mediator and Age as Moderator
محل انتشار: دوازدهمین کنفرانس بینالمللی آکادمی مدیریت آسیا
سال انتشار: 1396
نوع سند: مقاله کنفرانسی
زبان: انگلیسی
مشاهده: 333
فایل این مقاله در 12 صفحه با فرمت PDF قابل دریافت می باشد
- صدور گواهی نمایه سازی
- من نویسنده این مقاله هستم
استخراج به نرم افزارهای پژوهشی:
شناسه ملی سند علمی:
AAMC12_008
تاریخ نمایه سازی: 22 دی 1396
چکیده مقاله:
The paper is based on the concern that rate of turnover of Information and communication technology (ICT) employees in Malaysia is alarmingly high. The study examined the role of job quality as the determinant of turnover. It also examined the relationship between job quality and affective commitment and how this factor mediated the relationship between job quality and turnover intention. The study also examined the role of employees age as the moderator between job quality and turnover intention. The sample consisted of 243 ICT employees drawn from a mix of industry. The data were collected with the help of standardised instruments. Results were generally in the expected direction. Among the job quality factors appreciation and advancement, teamwork and empowerment, and work conditions were significantly associated with affective commitment. Appreciation and advancement negatively contributed to turnover intention. Additionally, affective commitment negatively but partially mediated the relationship between appreciation and advancement aspect of the job quality with turnover intention. Age showed a full negative moderation effect in the relationship between appreciation and advancement and turnover intention
کلیدواژه ها:
نویسندگان
Arif Hassan
Department of Business Administration, International Islamic University Malaysia
Nurita Juhdi
Department of Business Administration, International Islamic University Malaysia
Nur Fariza Mustaffa
Department of Business Administration, International Islamic University Malaysia