Actuating the Leaders' Role Through Innovations in Quality Training
محل انتشار: نهمین کنفرانس بین المللی مدیران کیفیت و چهاردهمین کنفرانس بین المللی سازمان کیفیت آسیا و اقیانوسیه
سال انتشار: 1387
نوع سند: مقاله کنفرانسی
زبان: انگلیسی
مشاهده: 2,025
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شناسه ملی سند علمی:
CQM09_002
تاریخ نمایه سازی: 2 اردیبهشت 1387
چکیده مقاله:
Total quality management (TQM) is one of the best strategies in the quest for excellence in the organization. However, statistics show that less than 30% of those who initiate the process succeed in achieving the TQM situation. In most cases, failures are traceable to poor leadership. In a broad sense, the four major roles of a corporate quality leader include: (a) active implementation of TQM’s ACCEPT principles; (b) role modeling to promote quality as a way of life; (c) installing a program of workplace cooperation to help sustain the TQM effort and; (d) utilizing innovative training approaches for people development and participation in the quest for quality. Actual experiences with several manufacturing and service companies in developing countries helped in formulating a systematic approach to TQM applicable to countries in transition, with emphasis on the human dimension and the involvement of all the people. There are six phases in the implementation: Phase I- Survey of the climate for TQM and introducing the concept of Workplace Cooperation (WPC); IIDeveloping a common language of quality; III- TQM and documentation; IV –
Installing the mechanism and activating the process of Workplace Cooperati on for quality; V- Sustaining the TQM campaign through the joint efforts of the leadership and the company workforce, particularly in problem-solving; and VI- Continual review and capability-building. Each of the phases require innovative training programs for the workforce - not only fully supported, but also participated in by the management leaders.
For purposes of the workshop, the discovery learning technique will be utilized, composed of short lecture-discussions, group dynamics and exercises allowing optimum interaction and active participation of the audience with the facilitators.
کلیدواژه ها:
نویسندگان
C Jose
QUALITY PARTNERS COMPANY, Ltd., Philippines
M Gatchalian
QUALITY PARTNERS COMPANY, Ltd., Philippines
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