SUSTAINABLE DEVELOPMENT - EXTENDING THE SCOPE OF BUSINESS EXCELLENCE MODELS

This paper presents an example of how to integrate the values of sustainable development in a business excellence model. It discusses definitions and measures of sustainable development, integrating values of Total Quality Management (TQM) with global human and environmental stakeholder interests. Requirements, core values, main criteria and different concepts of measures for sustainable development are examined, discussed and defined. Existing methods and strategies for quality and business excellence are compared with definitions of sustainable development. Indicators for sustainable development in an organisational and business context are discussed and a rough framework is presented.

کلیدواژه ها:

Sustainable Development ، Business Excellence ، TQM ، Measurement