EVALUATION OF HOSPITAL SERVICES QUALITY FROM THE PERSPECTIVE OF HOSPITALIZED PATIENTS IN JAHROM UNIVERSITY OF MEDICAL SCIENCES IN 2019

Background and Aim : The main mission of the hospital in the health system is to provide qualitycare to patients and to meet their needs and expectations. This study aimed to evaluate the qualityof hospital services from the perspective of hospitalized patients in Jahrom University Hospitals.Methods : In this cross-sectional study, the viewpoints of 193 hospitalized patients in Jahromuniversity hospitals were studied through a SERVQUAL questionnaire. T Study with Cronbach salpha coefficient of 0.89. It was confirmed. Data were analyzed using Kruskal-Wallis and Mann-Whitney tests.Results : The mean age of the subjects was 45.19 ±19.80 years and 52.8% were male. There wasa significant difference in the mean score of quality in the six dimensions and overall qualitydimension. Also, there was a significant difference between the mean score of quality in alldimensions in hospitals. Was. The highest mean score of quality was related to physical andtangible quality of service (20.63 ± 3.69) and the lowest mean score was empathy (14.94 ± 3.79).Also, among the dimensions of quality of hospital services, there was only a significant differencebetween having supplementary insurance and the assurance dimension (p-value = 0.024). But therewas no significant difference between other dimensions with demographic variables (P-value> 0.05).Conclusion : Quality of services in Jahrom teaching hospitals was in good condition from patients point of view. However, a significant difference in quality score between different dimensions ineach hospital indicates that managers should pay more attention to quality improvement programsrather than patients satisfaction Provided.