EFQM scores evalution in Textile industry: A case study in Yazd Textile industry

European Foundation for Quality Management (EFQM) is an approach to management embracing both social and technical dimensions aimed at achieving excellent results, which needs to be put into practice through a specific framework. Nowadays, quality award models, such as the Malcolm Baldrige National Quality Award (MBNQA) and EFQM Excellence Model, are used as a guide to improvement by a large number of organizations. The purpose of this paper is to analyze the extent to which the EFQM Excellence Model captures the main assumptions involved in the Iranian organizations. It will be Rearrenging score of the EFQM Excellence Model, and it applies in the Yazd Textile industry. We find that: (a) social and technical dimension is embedded in the model; (b) both dimensions are intercorrelated; (c) they jointly enhance results. These findings support the EFQM Excellence Model as operational framework iraninan organizations, and also reinforce the results obtained in previous studies for the MBNQA. It verifies and validates with a case study in the Yazd Textile industry.

کلیدواژه ها:

EFQM Excellence Model ، MBNQA ، Structural equation models ، Empirical research