The relationship between organizational citizenship behavior and staff’s performance (case study: staff of Isfahan county)

This research generally aimed to investigate the relationship between staff’s organizational citizenship behavior and their performance in Isfahan County. Accordingly, a five-dimensionalconceptual framework including altruism, conscientiousness, sportsmanship, civic virtue, and courtesy was considered. This was a practical-applicable and descriptive-survey research in terms of its purpose and methodology, respectively. Data were collected through Podsakoff andPeterson’s standard questionnaire. Validity and reliability of the questionnaire were confirmed through face validity and Cronbach’s alpha coefficient, respectively. Statistical populationconsisted of Isfahan county staff from which 87 people were selected using simple randomsampling and Cochran formula. The results indicated an appropriate level of staff’s organizational citizenship behavior. It was also illustrated that there was a significant relationshipbetween organizational citizenship behavior, its dimensions and performance. Civic virtue is themost important factor among independent variables. Prioritizing organizational citizenship dimensions, civic virtue had the highest rank, while conscientiousness had the lowest one. On theother hand, there was not any significant difference between organizational citizenship behaviorand demographic properties. Generally speaking, organizational citizenship behavior affected staff’s performance significantly, which led to an increase in their performance

کلیدواژه ها:

Organizational citizenship behavior ، Performance ، Isfahan county