Value Creatition through Customer Knowledge Management

Information technology is gradually moving to the heart of competitiveness strategies , according to its innovative power as a vital enabler of managing knowledge. Current economic records have shown that, as countries come close to the technological frontier , managing knowledge is essential for them to continue innovating successful creation, management and deployment of its own and its customer knowledge . the purpose of this study is to present an understanding of how organizations can direct customer knowledge in order to achieving collaborative innovation. Hence , the considered research objective concentrates on sharing customer data.

کلیدواژه ها:

customer knowledge ، collaborative innovation ، value creation.