Investigation of the Relationship between the Level of Commitments among the Employees, Quality of Services and Client’s Satisfaction
محل انتشار: مجله علمی مطالعات روانشناسی، دوره: 3، شماره: 2
سال انتشار: 1392
نوع سند: مقاله ژورنالی
زبان: انگلیسی
مشاهده: 293
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شناسه ملی سند علمی:
JR_AJPS-3-2_002
تاریخ نمایه سازی: 29 اسفند 1398
چکیده مقاله:
This research aims to investigate the relationship between the level of commitment among the employees, client’s satisfaction and the quality of services in executive organizations in Anbarabad County. Therefore 220 employees and 390 clients were selected from the executive organizations of Anbarabad through simple random sampling who answered Magnus Client Satisfaction Questionnaire, employee commitment questionnaire and service quality questionnaire. The results achieved through these questionnaires were analyzed by Pearson’s correlation coefficient test and it was indicated that there is a positive significant relationship between the level of organizational commitment among the employees and quality of services and satisfaction of the clients of executive organizations in Anbarabad (p<0.01). A positive significant relationship between the quality of services and client’s satisfaction was observed as well (p<0.01).
کلیدواژه ها:
نویسندگان
Masood Poorkiani
Kerman Branch, Islamic Azad University, Kerman, Iran
Hussein Arjmandi
Department of Governmental Management, Rafsanjan Branch, Islamic Azad University, Rafsanjan, Iran