The Evaluation of Students' Satisfaction with Educational Services Quality in Islamic Azad University of Dezful Based on SERVPERF Model

The current research aims to evaluate the students' satisfaction with educational services quality in Islamic Azad University of Dezful based on SERVPERF Model. The methodology used in this research was descriptive-survey. The statistical population included 3000 male and female students at associate level in all existing majors in the university in 2012-13 out of which a sample of 303 students was selected using relational stratified sampling method. The data were collected using a questionnaire. In order to analyze the data, descriptive statistics methods such as (percentage) frequency, mean, standard deviation were used for inferential statistics, chi-square was drawn upon. The results showed that the students had evaluated the dimension of responsiveness as desirable

کلیدواژه ها:

SERVPERF ، Educational Services Quality ، Azad University