Academic Institutions Are No Different to Any Other: Total Quality Management Does Enhance Performance
محل انتشار: مجله بین المللی رهبری سازمانی، دوره: 7، شماره: 4
سال انتشار: 1397
نوع سند: مقاله ژورنالی
زبان: انگلیسی
مشاهده: 215
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شناسه ملی سند علمی:
JR_IJOL-7-4_003
تاریخ نمایه سازی: 3 اسفند 1398
چکیده مقاله:
There are many skeptics about the contributions of Total Quality Management (TQM) to education because of its roots in the world of business. TQM says nothing about actualproduction but stresses the process of management and collaboration within the system to reach quality output. Any quality-conscious organization, despite the nature, should understand this. This paper will not present any innovative ideas but will define TQM and focus on its influence on the various facets of an institution of higher education. TQM helps to provide better services to its primary customers-students and the community. Moreover, TQM focuses on continuous improvement and growth that can offer an enhanced and challenging learning environment for all involved. Thus, a more effective and efficient corporate culture emerges
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نویسندگان
Elham S. Hasham
Notre Dame University Lebanon