Heuristic Methods in Librarianship and Customer Knowledge Management (Case Study: Sun City Tele-Library)

As identity of public libraries depends on quantity and quality aspects, maineffort of these libraries should be concentrated on this problem. Using new methods inabsorbing users could help to keep their identity. Studying heuristic library methods inproviding library services and managing knowledge of customer are aims of this research.Library method and providing services in tele-library of sun-city is considered as case study. Itsperformance is analyzed as a successful experience in view of author of article to absorbcustomer. By a study on history of last researches inside and outside of Iran by library studies, aconceptual model was designed by author to increase efficiency to provide library services byusing heuristic methods in librarianship. Result: according to this investigation, the method usedin library during 2005-2009 that 8700 people in age range of 8-18 years became membership inregion 15, and 36000 books have been loaned. In order to promote the culture of reading book,an innovative method has been quite successful

کلیدواژه ها:

Public libraries ، the user (customer) ، Sun City Library ، customer knowledge management