Evaluating the status of Total Quality Management in Sports and Youth Bureaus of Khorasan-e Razavi Province, Iran

Background: The purpose of this research was evaluating the status of TQM in sports and youth bureaus of Khorasan-e Razavi province, Iran.Materials and Methods: Statistical population of the study was consisted of all employees at sports and youth bureaus of Khorasan-e Razavi province, Iran (340 persons). We selected,randomly, 180 participants out of them through Morgan's scale. After distributing the 8-scale questionnaire of total quality management among them, we collected the data and the resultswere analyzed using descriptive and inferential statistics. Validity of the questionnaire was approved by experts of sports management and its reliability was determined to be 0.93 using Cronbach's alpha test. Results and Discussions: Results showed that there was a significant difference between sports and youth bureaus of Khorasan-e Razavi province in terms of implementing TQM. There is also a significant difference between these bureaus in terms of meeting the 8 criteriaof TQM (Executive support and leadership, management process, data analysis, customer service, relation with service providers, improvement of quality system, kaizen andemployees participation) (p<0.05). Conclusion: Total quality management (TQM) has found its eminence and acceptance, nowadays. This type of management tries to stimulate employees and make them creative. It also tries to increase quality of services and satisfaction of the customers.

کلیدواژه ها:

Quality ، TQM ، Sports and Youth Bureaus