Exploring the influence of resilience and EI on emotional exhaustion and turnover

Sales turnover is significantly vital with respect to sales management as a result of the character of sales positions; they re traditionally high turnover levels, and, therefore, the problem concerned with filling them. Visible of the necessity to broaden data on the way to a lot of with success retain helpful salespeople, and, therefore, the indisputable fact that B2B selling jobs aren t constant across the board. This paper, whereas first the sort of sort selling situation, analyzes the influence of two emotional skills on salesperson propensity each directly and indirectly, impact on work–family conflict and emotional exhaustion. The moderating effect of servant leadership indicating the link between emotional exhaustion and intention to go away is additionally self-addressed. Info provided by 350 salespeople from 144 enterprises from varied industries confirms the hypotheses highlights the importance of encouraging the event of emotional skills as some way of assuaging work stress and reducing salesperson turnover. Additionally, the results make sure they contribute of a servant leadership towards reducing the effects of emotional exhaustion on salesperson intention to go away.

کلیدواژه ها:

Turnover ، Emotional Intelligence ، Resilience ، Emotional exhaustion ، Leadership ، Iran