The role of E-service capability and Research and Development capability in Organizational performance
محل انتشار: کنفرانس سالانه مدیریت و اقتصاد کسب و کار
سال انتشار: 1394
نوع سند: مقاله کنفرانسی
زبان: انگلیسی
مشاهده: 652
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شناسه ملی سند علمی:
MSECONF01_023
تاریخ نمایه سازی: 27 بهمن 1394
چکیده مقاله:
The purpose of this study is to investigate the capability of e-service innovation, research and development capability and its impact in a firm’s performance outcomes. Data were collected from 021 manufacturing managers working in the industrial estates of Guilan (located in North of Iran) and analyzed using a structural equation modeling methodology. The results show that there is a significantly positive relationship between e-service and R & D capability and incremental service innovation, which, in turn, leads to new service innovation. Our analysis shows that the impact of e-service innovation on firm outcomes begins with e-service and R & D capabilities and these factors positively influences organizational outcomes. But, the results don’t show a positive relationship between e-service and R & D capability on radical service innovation
کلیدواژه ها:
E-service capability ، E-service innovation ، R & D capability ، Incremental service innovation ، Radical service innovation
نویسندگان
Ahmad Jafarnejad
Professor Department of Social Science At Tehran university, Alborze Pardis, university boulevard, Alborz, Karaj, Iran
Matin Rashidi Astaneh
Department of Social Science At Tehran university, Alborze Pardis, university boulevard, Alborz, Karaj, Iran.