Evaluating the Quality of Educational Services from the Viewpoints of Radiology Students of Ahvaz Jundishapur University of Medical Sciences, in Southwest of Iran

Introduction: One of the important criteria for assessing the quality of educational services in any university is the students opinions. In this regard, this study aimed to assess the quality of educational services from the viewpoints of radiology students of the School of Paramedicine of Ahvaz Jundishapur University of Medical Sciences based on the SERVQUAL evaluation model.36Method: The statistical population of this descriptive and analytical study was all the 120 undergraduate students of radiology in Ahvaz Jundishapur University of Medical Sciences in southwest of Iran, of whom 115 were selected by census method. A standard questionnaire was used to collect data which were analyzed by SPSS version 22. Findings: This study showed that there was a negative gap in all dimensions of the model. The corresponding gaps for each dimension are as follows (from highest to lowest): the assurance dimension (mean = 1.26), empathy dimension (mean = 1.16), reliability dimension (mean = 1.0), responsiveness dimension (mean = 1.09) and tangibles dimension (mean = 0.98). Also, there was no statistically significant difference between age, sex and academic year of the students and the percentage of the gap. Discussion and Conclusion: Students expectations were beyond their perception of the status quo, and none of the five dimensions of the quality of educational services met their expectations. Therefore, it is necessary for the university to narrow the existing gap according to its type and severity

کلیدواژه ها:

Quality of Educational Services ، Students ، Radiology ، Ahvaz ، Iran