Assessing the Levels of Benefits of Enterprise Resource Planning System by Balanced Scorecard Method

Although implementing an enterprise resource planning system can bring about significant outcomes for an organization, it is frequently accompanied by prohibitive expenses. In terms of the managerial point view, it is necessary to investigate whether the corresponding benefits outweigh the cost or not. In this regard, assessing the effectiveness of the implemented system through a comprehensive yet workable method is of paramount importance. This study is to reflect the application of the balanced scorecard (BSC) method in evaluating the performance of an ERP system. It contributively provides a generalized guideline for the certain levels of ERP’s benefits that can be coped with the potential perspectives of BSC. In that respect, typical key performance indicators are recommended for a given manufacturing organization. Our study shows how one could employ the required techniques for the assessment of an integrated system when comparing the working condition of an organization prior and subsequent to running an ERP.

کلیدواژه ها:

Enterprise resource planning ، Balanced Scorecard ، Performance measurement ، Business Process