Faculty Members and Students Opinion about Quality of Services Provided by the Central Library of Kerman University of Medical Sciences

Background & Objective : Libraries are among main parts of universities as libraries of high quality lead to improvement in education and research within universities and the society Assessing quality of services in educational systems is important to improve quality of provided services This study was conducted to assess the quality of services provided by the central library of Kerman University of Medical Sciences from the faculty members and students point of view Methods : In this study ۲۰۰ faculty members and students of Kerman University of Medical Sciences were chosen using stratified random sampling The data was collected using LibQUAL+TM standard questionnaire after its validity and reliability were confirmed Results : Our findings showed that the mean score of general satisfaction of the central librarys provided services was ۶۱۳ out of ۹ Among the three aspects of library service quality information control was the most satisfactory factor (۵۹۸) which was followed by efficacy of services (۵۹۶) and the librarys atmosphere (۵۸۹) Faculty members were more satisfied with the central librarys provided services in all aspects compared to students although this difference was not significant The most frequent referral to the central library and using references was once a month Conclusion : Although the findings of this study were suggestive of faculty members and students relative satisfaction of provided services improving quality of services necessitates better and more organized planning Improvement of library service quality can lead to promoting faculty members and students scientific level in universities of medical sciences medical knowledge and medical education

کلیدواژه ها:

Service Quality ، LibQUAL+TM survey ، Faculty member ، Student