Consulting Services of Iran Health Insurance Organization During the COVID-۱۹ Era

The COVID-۱۹ virus, which leads to severe and acute respiratory distress syndrome and may cause death in some patients, has currently become pandemic and is spreading around the world (۱). The lack of any definitive treatment or prevention and the predictions of some epidemiologists about at least ۶۰% of the population suffering from this disease have caused a lot of stress and anxiety in societies (۲). Fear and anxiety caused by the possible infection of the disease due to its high rate of spread is destructive and can lead to mental health problems (۳). Convincing evidence has shown that stressful, distressing, and emotionally disturbing conditions, in the long run, lead to a weakening of the immune system and a reduction in the body’s resistance to disease. Long-term quarantine, hearing, or reading disturbing news about the disease pandemic in the media has all been a source of increased stress and stress (۴,۵). Today, health information includes not only information related to medical records, but also information that has preventive, diagnostic, therapeutic, and rehabilitation aspects, such as educational text messages, books, articles, etc. This information behooves people to be less likely to get the disease and to be treated more promptly if they have the disease, such as information on ways to transmit the disease, symptoms, diagnostic tests, and more. This information is provided and presented with the participation of health insurance professionals (۶). The role of health insurance during the epidemic of diseases such as coronavirus, if done properly and with principled planning along with the infrastructure and skilled manpower can play a significant role in health awareness of individuals and their education as health ambassadors.