Hospitalized Patients’ Satisfaction with Health Services and Nursing Index at A private general hospital in Mashhad

Today, many health service-providing organizations have focused on the satisfaction of patients as a health service quality index..The present study aimed to determine the Hospitalized Patients’ Satisfaction with Health Services and Nursing Index at hospital, during the unfavorable conditions arising from the COVID-۱۹ outbreak. the statistical population included all patients and nurses working in the Hospital. In total, ۱۸۰ nurses and ۳۷۷ patients were selected, and data were collected using a questionnaire by Qiu et al. (۲۰۱۹) and a patient satisfaction survey. Data analysis was performed in SPSS version ۲۴ and Smart PLS. efficient management had a significant positive effect on patients’ satisfaction with the nursing index. efficient management had a significant positive effect on patients’ increased loyalty. satisfaction with the nursing index had a significant positive effect on patients’ increased loyalty. satisfaction with the nursing index intensified the relationship between efficient management and patients’ increased loyalty. efficient management in Hospital had a significant positive effect on patients’ satisfaction with the nursing index, the result of which could be patients’ increased loyalty. Considering the current unstable economic situations, this could prevent the closure of hospital wards and Decreased revenue

کلیدواژه ها:

Efficient Management ، Satisfaction ، Nursing Index ، Loyalty ، Hospital