Management' perception in decision improvisation To Whom It May Concern: contain crisis

Crisis is inevitable in every organization. Improvisation is a solution for the containment of crisis and it is a supplement for predefined systems. This research is about the management perception of the situation from the perspective that organizational decisions affected by managers' perception of external and internal situations. The population of this study is the managers of Internet service provider firms having to deal with the crisis of extensive costumers' dissatisfaction due to Internet disconnections. The empirical analysis began with the elaboration of a questionnaire and closed interviews with CEOs. To analyze continuous data, Pearson coefficient and for nominal variables, agreement tables and Fisher test was used. The results of this research have highlighted that improvised decisions can cause acceptable containment of crisis. At the same time, it reveals when the manager senses the situation as complicated and out of control, his/her tendency to improvised decisions and the number of the successful decisions would increase. It also suggests when the manager senses the firm's structure and strategy more flexible and be optimist about information flow in the organization, his/her tendency to improvised decisions and the number of the successful decisions would increase. Keywords: Managers' perception, Decision, Improvisation, Organizational crisis